Feedback Procedure

 

Solutions for Property: Here To Help

Solutions For Property aims to provide the highest standards of service to all landlords and tenants. To ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write to Stephen J. Geddes at the following address:

Solutions For Property Ltd
3 Heath Road
WELWYN
AL6 0TP

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established in-house procedures and a reply sent to the complainant within seven working days of receipt of the letter.

If the complainant is dissatisfied with the result of the internal investigation, please contact Loraine Pateman at the following address:

Solutions For Property Ltd
47 Highbridge Street
Waltham Abbey
Essex
EN9 1BD

If the complainant is still not satisfied, we offer mediation between the complainant and the company.

If the complainant landlord remains dissatisfied, we will provide a referral binding arbitration in accordance with the rules of the NALS Arbitration scheme.