Feedback Procedure


Solutions for Property (Residential) LTD: Here To Help

Solutions For Property (Residential) LTD aims to provide the highest standards of service to all landlords and tenants. To ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write to us at the following address:

Solutions For Property (Residential) LTD
21 Station Road

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established in-house procedures and a reply sent to the complainant within seven working days of receipt of the letter.


If the complainant is still not satisfied, we offer mediation between the complainant and the company.

If the complainant landlord remains dissatisfied, we will provide a referral binding arbitration in accordance with the rules of the NALS Arbitration scheme.